Return & Refund Policy
Snapcycle Inc. ("Snapcycle") stands behind the quality of its products and strives to ensure every customer enjoys a seamless shopping experience. In the rare instance you wish to cancel an order or return a product for a refund, please carefully review our updated return and refund policy outlined below.
RETURN POLICY
We offer a 14-day return policy from the date of delivery.
To be eligible for a return:
- Your item must be unused, in the same condition you received it.
- It must include all original packaging, accessories, and documentation.
- The odometer reading on the ebike must be less than 10 miles.
- You must provide proof of purchase.
All sale items and products purchased with free shipping are non-refundable.
To start a return, please contact us at service@snapcycle.com. Returns must be approved before being sent. Unapproved returns will not be processed.
Return shipping costs are the responsibility of the customer. You may choose to:
- Pay Snapcycle (up to $300 depending on your location) for a return label, or
- Arrange your own shipping.
Once received and inspected, eligible returns will be refunded to the original payment method, minus any applicable fees. Please allow up to 4 business days for the refund to be processed.
PRODUCT CONDITIONS FOR RETURN
We only accept returns of unused products that meet all the following:
- No wear, dirt, scratches, scents, or damage.
- Less than 10 miles on the odometer.
- Returned in original packaging with all components.
Used products are not eligible for return unless they meet our warranty coverage criteria and are deemed unrepairable by Snapcycle technicians.
Snapcycle reserves the right to determine the condition of returned products. If a return does not meet the conditions, Snapcycle may deduct restocking, repackaging, or cleaning fees.
CANCELLATION POLICY
Orders can be canceled before they are shipped. Please email us at service@snapcycle.com as soon as possible.
Please note:
- Your payment is charged at the time of purchase.
- If you cancel before shipping, a payment processing fee will be deducted:
- 3% for credit cards
- 3.5% for PayPal
- 6.5% for Affirm
- Orders cannot be canceled once shipped.
EXCHANGES
We do not offer direct exchanges. If you need a different item, please initiate a return for the current product (subject to eligibility) and place a new order separately.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item:
- Email service@snapcycle.com immediately with your order number and clear photos.
- If approved, Snapcycle will send a prepaid return label and ship a replacement item.
REFUND TIMELINE
Once your return is received and inspected, we’ll notify you of the refund status. Approved refunds are issued to your original payment method.
Please allow 2–10 business days for the refund to appear, depending on your financial institution. If it has not appeared after this period, please contact your bank or credit card provider, then contact us at service@snapcycle.com if needed.
RETURN ADDRESS
Snapcycle Returns:
13842 Newport Ave #D-1,
Tustin, CA 92780
Email: service@snapcycle.com