Snapcycle Inc. (“Snapcycle”) has full confidence in its product quality and you can shop with a peaceful mind. However, in the rare event that you wish to cancel an order or return the product(s) for a refund, please read our refund policies below.
Please Read Our Return & Refund Policy Carefully:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
All items that are on sale are non-refundable. This includes items with free shipping.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
How can customers return your products?
- By mail
How will customers get the return label?
- For defective products: Download/print
- For customer remorse: Customer responsibility
What is the restocking fee?
- No restocking fee
The product conditions that we allow for returns:
WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:
If you discover your order is flawed please contact us Mail: firstname.lastname@example.org
With photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.
DAMAGE AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-REFUNDABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You may cancel an order by contacting us via email or telephone (our contact information can be found under Contact Us section). Once your cancellation is confirmed, you will receive a formal notification from our customer service team.
Please take note that once you place your order online, your credit or debit card will be charged immediately at the point of purchase, and we may not be able to change it on time, including for color or size reasons. You are advised to make your selections carefully before placing your order and reach out to our customer service if you have any doubts in your selection of our products.
For an order cancellation even before it is shipped, there will be a payment processing fee which is to recover the merchant card processing fees from the related financial institutions or payment gateways. The processing fee would be 3% for credit cards, 3.5% for Paypal payments and 6.5% for payments via Affirm. Once your order is shipped out, it would not be possible to cancel, intercept or change the shipment.
After your order is delivered, if you would like to return the product(s) and ask for a refund, you must contact Snapcycle via email at email@example.com to get approval for the return within 14 days of delivery. Once it is approved by Snapcycle, you will receive a written authorization for return. If a customer sends a return product without prior approval from Snapcycle, a refund will not be processed. Please note the customer is responsible for the return shipping cost. For an ebike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore, and we only provide remedies and solutions as per our warranty policy if there is any issue with the product.
1. Unused Product(s)
We allow return of unused product(s) with no restocking fee, however, the customer is responsible for the return shipping cost. The customer can either pay up to $300 to get a return shipping label from Snapcycle (depending on where you are located), or return the bike at his/her own expense. Shipping costs are non-refundable. To qualify for an unused product, all of the following conditions must be met
- The product has no wear, dirt, dust, scratches, fragrance, or any other signs of use
- The odometer on the LCD screen of the ebike must be less than 10 miles.
- All items received by the customer must be included in the original packaging and properly packed in the same condition as they were sent by Snapcycle.
Upon receiving the returned product(s), Snapcycle will carry out an inspection to ensure the above conditions for unused products are met before issuing a refund with no restocking fees. In the event that the returned product(s) are deemed not qualified for unused products by our inspection technicians, Snapcycle will contact the customer and determine the restocking/cleaning/re-packaging fees on a case-to-case basis. It is at Snapcycle’s sole discretion to determine if the returned item(s) qualify for unused products.
2. Used Product(s)
We do not accept returns for used product(s) except in extreme cases of breakage/malfunction covered by our warranty terms and conditions that are deemed unrepairable by Snapcycle.
Please also refer to our Warranty terms and conditions here.
Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method.
Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at firstname.lastname@example.org if the customer has not received the refund after ten business days.
** All refunds are becoming to be issued after receiving the returned product and inspecting it is going to take up to 4 days to reflect in your checking account we actually try hard to form our customers are satisfied.
Ship Returns To:
13842 Newport Ave #D-1,
Tustin, CA 92780
Customer Support 24/7: