At Snapcycle, we are committed to delivering reliable, high-quality electric bikes along with responsive and transparent customer service. To continue providing long-term support to our valued customers while adapting to changing business conditions, we have updated our warranty policy, effective June 1, 2025.
14-Day Return & Refund Guarantee
All Snapcycle electric bikes purchased through our official website or authorized dealers are covered by a 14-day return and refund guarantee from the date of delivery.
If your bike arrives damaged or you are not satisfied with your purchase for any reason, please:
- - Contact us at service@snapcycle.com within 14 days of delivery
- - Keep the original packaging, documentation, and accessories
- - Provide clear photos or videos of any damage or issue
Please note: Shipping damage claims must be made within 14 days of receipt. Claims submitted after this period will not be accepted.
Post-Purchase Support & Parts Services
While we no longer offer an extended multi-year warranty beyond the initial 14-day window, Snapcycle remains dedicated to supporting all customers with paid parts and service options. This change allows us to maintain consistent and sustainable operations while continuing to serve our rider community responsibly.
We offer:
- - Expert remote troubleshooting and technical support
- - Access to certified replacement parts
- - Coordinated shipping and parts ordering support
- - Transparent, reasonable pricing on all replacement components
To request assistance or replacement parts, contact our service team at service@snapcycle.com.
Important Warranty Notes
- - All parts and components requested after the 14-day period will be subject to charges, including parts and shipping.
- - Snapcycle will make every effort to provide affordable and timely service.
- - All repairs or installations must be conducted by Snapcycle or authorized personnel; unauthorized modifications or repairs may void service eligibility.
- - We recommend charging your battery monthly and avoiding use or charging in extreme temperatures (below 32°F or above 105°F).
- - Damage from misuse, improper maintenance, commercial use, water ingress, overloading, or unauthorized modifications is not eligible for support.
- - Accessories or gifts included free of charge with the bike are not covered by post-sale support.
How to Get Help
If you require support, please email service@snapcycle.com with the following:
- - Your order number, name, and email address used at purchase
- - A detailed description of the issue
- - Photos or video evidence to help us assess the situation
Our customer service team will first offer remote assistance. If replacement parts are needed, we will provide a clear quote and arrange shipping upon confirmation.
Our Commitment to You
Despite today’s business challenges, Snapcycle remains committed to serving our community of riders with honesty, care, and professionalism. Our updated warranty and service approach ensures that every Snapcycle owner continues to receive dedicated after-sale support, while enabling us to grow and serve you better in the future.
For any questions, please contact us at service@snapcycle.com. Thank you for riding with Snapcycle.