Every Snapcycle electric bike is backed by a 1-Year Limited Warranty, valid for 12 months from the date of delivery to the original purchaser.
What's covered
Defects in materials and workmanship on the core components under normal use: Frame, Motor, Battery, Controller, LCD Display, and Charger. If a covered component fails due to a manufacturing defect within the warranty period, Snapcycle will repair or replace the defective part.
What's not covered
- Wear-and-tear items: tires, tubes, brake pads, chains, cables, grips, and lights
- Damage from accidents, misuse, neglect, improper assembly, or water immersion
- Unauthorized modifications, repairs, or use of non-Snapcycle parts
- Cosmetic damage (scratches, paint, decals) that does not affect function
- Bikes purchased from unauthorized resellers, or used commercially or for rental
Damaged on arrival
If your bike arrives damaged, email service@snapcycle.com within 14 days of delivery with your order number and clear photos or videos of the damage, and keep the original packaging.
How to file a claim
Email service@snapcycle.com with your order number and photos of the issue. Our team will diagnose the problem and, if approved, arrange the replacement part or service.
Additional terms
This warranty applies to the original owner, is non-transferable, and requires proof of purchase.